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Digital Strategy 2018-2021

Basildon Council's Digital Strategy outlines the plans to deliver digital transformation within the borough.

The aim of the strategy is to deliver digital transformation and a change in culture, creating capability and capacity within the Council. This strategy is not just about computers, it is about the people who live and work in the borough.

The strategy will be Simpler, Smarter and Safer.
Simple to use, Smarter and more intuitive systems that provide greater access for our customers. Services will be hosted on a more secure network which ensures your personal data is safe, providing greater security against cyber crime.

There are three defined outcomes that are described in the Council's Corporate Plan that are to be met as a part of delivering the Digital Transformation Strategy;
Digital Transformation Strategy

Projects in development include;

To deliver an internal digital skills training programme, with advanced levels of training included to create recognised digital champions across the Council who become ambassadors of the digital strategy.

Identify opportunities to make the programme available to residents.

Deliver an external training programme.


To utilise the Council's assets to support learning opportunities for our residents through the use of facilities and events.

To work with the Council's current partners and establish future partners to use their facilities and events to create learning opportunities for our residents.

Establish opportunities to share technical resources with the Council's partners to create digital solutions in collaboration.

The programme of work will adopt its own brand enabling all our partners to work under one banner and one mission statement.

 Utilise our spatial data to expose data sets on the Council's website.

Empowering our Customers through creating a self serve opportunity.

To deliver a new modern website that creates a personalised experience for our customers.

New online function to be created that enables residents to receive live updates of reports or services failures using their unique case reference.

To look at options to develop a Council service specific Application providing a completely personalised experience based on individuals requirements.


Create an internal social media strategy that incorporates identified best practices, with an aim to increase followers, likes and subscribers. 

A strategy that supports the Digital strategies outcomes, by providing further opportunities to interact with our customers.

To establish digital opportunities in which our workforce who work remotely (field agents) can generate business efficiencies and to increase service capacity.

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