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Comments, Compliments and Complaints

Basildon Council values feedback from all residents.

We constantly strive to provide the service you expect so please let us know how you are getting on. We promise to listen courteously and take all feedback on board.

You can also provide us with feedback on your online experience by clicking the 'Was this page helpful?' feedback option located at the bottom of each page.

Your feedback will help us deliver continuous service improvements.


Have Your Say

For complaints against a councillor please use the dedicated complaints against a councillor form.

To have your say about a council service or the standard of customer care you may use the comments, compliments and complaints form.

Do it Online - Comments, Compliments and Complaints Form This link opens in a new browser window

Submit your comments, compliments and complaints here

Do it Online - Complaints against a Councillor

Submit a complaint against a councillor here

If for any reason you are unable to submit your own feedback, somebody else (such as a friend, family member or local political representative) can act on your behalf to do this for you.

Feedback TypeDefinitionWhat to Expect
Comments

Proposals to help the Council improve its service delivery and/or aspects of customer care

Not all comments or suggestions we receive will get a reply. Frequently the sender simply wants to make their thoughts known to us and it is clear that no reply is expected. In cases where a comment or suggestion raises an issue where a reply is thought to be appropriate you can expect a response within 10 working days

Compliments

An expression of praise concerning a high level of service delivery and/or customer care received

All compliments will be acknowledged. You can expect a response within 10 working days

Complaints

An expression of dissatisfaction by one or more members of the public about the Council's action or lack of action, or about the standard of service, whether the action was taken or the service provided by the Council itself, or by a person or body acting on behalf of the Council

You can expect a response to your complaint within 10 working days. Where this is not possible we will contact you within 10 working days to inform you of the reasons for the delay and when you can expect a full response

If you are unhappy with the way the council has handled your complaint  you may contact the The Local Government Ombudsman.

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