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National Concession Bus Passes

In Essex, eligible older and disabled people are entitled to free bus travel between 9am and midnight Mon-Fri and all day at weekends and Bank Holidays.

The application process for bus passes

Residents who are applying for an older persons or disabled persons bus pass for the first time or who need to replace their lost or broken pass, must apply to Essex County Council instead of their local District, Borough or City Council. This is because there is now one centralised system for processing applications and replacements.

Please note, these changes are to the application process only, not to entitlement or service hours. In Essex, eligible older and disabled people are entitled to a bus pass which allows for free bus travel between 9am and midnight Monday to Friday and all day at weekends and Bank Holidays. Companion passes are also available for disabled pass holders who require regular assistance.

Applications should be completed in full and posted to :

Essex ENCTS Bus Pass
PO Box 212
Waterlooville
PO7 6ZN.

Application forms are available by...

  • downloading at www.canigetapass.org.uk
  • calling 0345 200 0388 (residents can also request assistance completing the form by calling this number)
  • collection from the local library

Bus pass renewals, replacements and changes of address

If residents already have a bus pass and it is due for renewal, provided they are at the same address they will be sent a new pass automatically.

If residents have lost their bus pass they can arrange a replacement by calling 0345 200 0388.

If residents have changed address, they need to let Essex County Council know by emailing buspass.team@essex.gov.uk or calling 0345 200 0388.

Further information

See, Essex County Council - Bus passes and concessionary fares.

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