Make It Easy - Customer Resolution Centre
We place customers at the heart of everything we do. Our vision is to improve lives and create opportunity and putting the customer first is how we are making this happen. As part of this, we are being open about the demand we experience in customer services. Now, our customers can see our peak periods and make the most of our services.
Customer satisfaction
We aim to achieve high levels of customer satisfaction across all of our service areas. The following is updated daily and shows the results of our satisfaction surveys, as well as providing a little more information to explain why - if residents did not get everything they needed in their call - why this was.
Expected email response time
We aim to respond to emails within 10 working days. A number of factors can affect the time taken to respond.
Oldest outstanding email per day
Save Time, Do it Online.
To avoid long wait times and receive a quicker turnaround, you can request services and find a host of information online.
Have a look through our Apply and Report web page for the full range of services available on our site.
Requested a Basildon Council service recently?
Have a look through our service standards to find out how long you can expect to wait for us to process and/or respond to your request.
Access our Service Standards here
You Said, We Did
We aim to learn from your comments, feedback, suggestions and complaints. Find out what changes we have introduced to improve aspects of our service at Make It Better.