Housing Rents
Housing Rents Service Standards
| Requested Service/Reported Issue | Expected Wait Time |
|---|---|
| Statement of rent account | Up to 5 working days |
| Direct Debit set up | Up to 5 working days |
| Refund application for credit on rent account | Up to 10 working days |
| Order a new rent card | Up to 5 working days |
| Make a payment | Immediate |
| Referral to advice and support for debt management | Up to 8 working days |