Careline - Core service standards
- Basildon Careline will answer a minimum of 98.5% of alarm calls within sixty seconds.
- Alarm installations will be carried out within 3 working days of receipt of application, or as quickly as meets the needs of the client.
- Careline will replace any pendant or alarm unit within 2 working days of being notified, or becoming aware of a fault.
- We will visit you once a year to check your alarm battery and your personal details.