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Careline - Core service standards

  • Careline Logo 245x52 Basildon Careline will answer a minimum of 98.5% of alarm calls within sixty seconds.
  • Alarm installations will be carried out within 3 working days of receipt of application, or as quickly as meets the needs of the client.
  • Careline will replace any pendant or alarm unit within 2 working days of being notified, or becoming aware of a fault.
  • We will visit you once a year to check your alarm battery and your personal details.
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