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Image icon - Direct Debit

Ways to Pay

Rent and service charges can be paid: online, by direct debit, by phone and in person. We also operate special service for the housebound and disabled.

Payment of council rent and leaseholder service charges can be made in the following ways:

 MethodMore Information
1Direct Debit (recommended)

Direct Debit is an easy and convenient way to pay from a bank or building society account and you can choose whether to pay on 1st or 16th of each month for rent, or the 1st, 16th and 27th of each month for leaseholder service charges.

You can inform your bank or building society should you wish to cancel payment at any time and the Direct Debit Guarantee allows an immediate refund to you if anything should go wrong.

For more information on how to pay your home/garage rent by Direct Debit contact our Rent Accounting Team, see contact details below. 

2Online Payment

You can also Pay your Housing / Garage Rent online now, please note there is a 1.5% surcharge on all Credit Card payments, there is no charge if using a Debit Card.

324 Hour Automated Payment Line for Credit/Debit Card Payment

This is an automated payment line available 24 hours every day of the year!

You will need your 10 digit rent account number, or your invoice number and your credit card details when you use this service.

Call the 24 hour automated credit/debit card payment phone line 0330 0884 754

4The Basildon Centre

Payments can be made at the Cash Hall on the ground floor the Council's town centre offices in The Basildon Centre, which is open at the following times:

  • Monday- Friday: 8.30am-5.00pm
  • Saturday: 9.00am - 1.00pm
  • Sunday: Closed
5Local Post Offices and Payment Outlets

Rent and leaseholder payments can be made by using your rent payment card at local post offices, or at any local business displaying the PayPoint sign, such as newsagents, convenience stores or filling stations.

You can use the following links to find your nearest local Post Office or Paypoint outlet:

Payments_ALLPAY110X110 This link opens in a new browser windowFind your where you can pay us using your ALLPAY rent payment card at either, a Post Office branch, or a Paypoint outlet.
Payments_PAYPOINT110X108 This link opens in a new browser windowFind your nearest Paypoint outlet
Payments_POSTOFFICE95X134 This link opens in a new browser windowFind your nearest Post Office branch*
6Post

Send cheques and postal orders to:

Basildon Council
PO Box 4
St Martins Square
Basildon
Essex
SS14 1DL

Please make cheques and postal orders out to 'Basildon Council' and write your rent account number or your invoice number on the back. 

Do not send cash through the post.

*Please note that the post office is unavailable for leaseholder payments.

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