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Get help to tackle Anti-Social Behaviour

If you are experiencing a problem with anti-social behaviour and feel you need help or support then please read our guidelines.

If you need help to tackle anti-social behaviour (ASB)

Reporting anti-social behaviour is the first step to stopping it. These guidelines provide information on reporting various types of anti-social behaviour and tell you how we will proceed once you have notified us of a problem.

When reporting anti-social behaviour please have as much information to hand as you can as names, dates and times are all very useful if you have them. 

If you have to report any incident to the Essex Police make sure you ask for the crime log number and make a note of it, as this will help us gather evidence.

Neighbour problems

If the problem is with a neighbour then we recommend that you try and talk to the neighbour to see if the problem can be sorted out between you.

Of course you should only take this action if you feel it is safe and appropriate to do so.

Once you have spoken to the neighbour, allow a reasonable time before doing anything more, to see if there is any improvement.

If there is no improvement then contact the Anti-social Behaviour Team giving details of the problem.

Actual or threatened violence and/or damage.

If the anti-social behaviour includes someone being:

  • violent or threatening you with violence
  • damaging or threatening damage to your property

you should contact the Essex Police immediately, then contact the Anti-social Behaviour Team

Hate crime

We take any allegations and incidents of hate crime very seriously and we will help any resident who is a victim of hate crime.

If a tenant or a  leaseholder (or a member of their household or visitor to their property) threatens, abuses or insults anyone in this manner they risk prosecution and could lose their home.

If you are the victim of any hate crime you should contact the Essex Police immediately, then contact the Anti-social Behaviour Team

Downloadable: pdf icon Basildon Council - Hate Crime Policy [428kb]

Noise nuisance

If the problem is noise nuisance you should contact Basildon Council's Environmental Health Services.

Youth Nuisance and other problems

Any other reports of anti social behaviour e.g. youth nuisance should be reported to the Anti-social Behaviour Team with details of the problem.

What happens once you have reported anti-social behaviour

  • Our Anti-Social Behaviour team will acknowledge your report and where appropriate give you advice on how to sort the problem out.
  • Some problems can be resolved easily but if the anti-social behaviour is more serious we will need to arrange an interview to talk to you in more detail before we start a full investigation.
  • At the initial interview an account of what has happened so far will be taken to help us decide on the most appropriate action.
  • In very serious cases we will want to meet with you within 24 hours.
  • In all other cases we aim to hold this interview within 5 working days of you making your complaint.
  • During the interview, we will assess the type of problem you are experiencing and possible solutions will be discussed with you.
  • At the end of the interview we will agree an action plan with you, setting out what will happen next.
  • This will usually include gathering further evidence and contacting other witnesses or agencies.
  • In some cases we may ask you to keep a log of any further incidents in an incident diary.
  • If for any reason you are unable to complete diaries, alternative methods of collecting information can be considered.
  • With your permission we may refer you to a mediation agency that can help resolve conflict between neighbours concerning excessive noise, children,  parking disputes, barking dogs and parties. 
  • We may also refer you to Basildon Council's Environmental Health Services who can help deal with more serious noise nuisance or dog problems.
  • We will treat any information you give us as confidential and will not use it without your consent.
  • We will ask your permission before we contact the person you are complaining about.
  • [Basildon Council] will consider all the options available when investigating and taking action in a case of anti-social behaviour. 
  • The actions, which include fast track responses in serious cases, are increasing, with the emphasis being on bringing about real changes in the behaviour of those who cause anti-social behaviour.
  • We have a range of powers to tackle anti-social behaviour and we will take action against anyone who is committing anti-social behaviour regardless of whether they are a tenant or not (with the exception of action against the tenancy).
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