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Legal advice

Civil Legal Advice (CLA)

Civil Legal Advice (the new name for Community Legal Advice), is a national adviceline for England and Wales, paid for by Legal Aid.

How to contact the Civil Legal Advice service

Online

Go to www.gov.uk/civil-legal-advice

Or just search for Civil Legal Advice on the GOV.UK Homepage

Telephone *

0845 345 4345

Text

"legalaid" and name to 80010

Minicom

0845 609 6677

Opening times

Monday to Friday 9am to 8pm and Saturday 9am to 12:30pm.

Outside these times leave a message; CLA will call back within one working day.

* Calls from a BT landline cost 4p per minute. Call from a mobile are usually more.

Anyone worried about the cost of the call can request a call back.

How the Civil Legal Advice service can help

Civil Legal Advice provides specialist legal advice, primarily by telephone, online and post, to people who are eligible for legal aid with a problem in:

Debt (where their home is at risk)

Housing

Education (Special Educational Needs)

Discrimination

Family (involving domestic violence, child abuse or public children act proceedings)

Welfare Benefits (Appeals) (until October 2013)

What happens when someone first contacts Civil Legal Advice

People will initially speak to an operator, who will assess whether their problem is within scope and if they are financially eligible for legal aid in one of the areas covered by the adviceline.

Where it appears from this initial assessment that a client will qualify for Legal Aid they will be put through to a CLA advice specialist advisor immediately.

If the client is ineligible for legal aid or CLA cannot help, the operator will suggest an alternative source of help. This can include giving details of other legal aid contracted providers who may offer a paid for advice service.

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